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Twin Harbor Design provides affordable and reliable enterprise class computer IT support and outsourcing to small and medium sized businesses located in Grays Harbor and Pacific Counties Washington, US. We provide services to customers in Hospitality, Construction, Real Estate, Manufacturing and Services industries. With over 10 years of experience, our demonstrated methodology enables us to deliver what we guarantee to our clients, ongoing maintenance, strategic planning, remote monitoring and 24 x 7 infrastructure support. Our certified staff provides personal and professional on site/remote service to bring you valuable business results.

Twin Harbor Design is committed to providing 24x7 service and support led by our highly skilled; rapid-response teams who deliver the highest level of dedicated and personalized service.
To capitalize on your office’s potential; Twin Harbor Design design’s your infrastructure with three acme points:

    • Performance – maximizing high impact data swap across your systems
    • Security – ensuring the veracity of your business’s sensitive information
    • Architecture – designing the hardware requirements to best suit your operations.
Remote Managed Services

Does worrying about your technology keep you up at night? Are you tired of waiting for those other IT guys to show up when you need them?

We take the anxiety out of technology and give you peace of mind. When it comes to managing your network resources, we offer a unique solution. Utilizing state-of-the-art monitoring and management tools, our certified engineers protect and optimize your network performance 24 hours a day, 7 days a week and 365 days a year. Our Remote Managed Services I.T. maintenance plan is designed to improve your staff’s efficiencies, increase productivity, reduce overall IT costs and mitigate business pain and risk, allowing you to budget for your I.T. investments and eliminate reactive, costly expenses.		  
 




Flat-Rate IT (Remote/Onsite)
  The experience of our certified engineers and technicians combined with our strategic partnership with technology resources such as Microsoft, Cisco, Citrix and Juniper allows the ability to completely evaluate all of your organizations IT needs. Our solutions are designed to reduce your costs, increase your revenue and mitigate your business risks through their productivity and efficiency enhancing benefits and serving you remote and onsite, all for a flat Fee.
Guest support – HSIA
    
Customer satisfaction is our satisfaction. In order to provide maximum support we offer our clients an exclusive guest support service. Remotely entertaining all their problems through our HSIA support engineers and providing onsite support services through our Flat Rate Support plan.

  
> 24x7 Live Support From Certified Engineers (Microsoft / Cisco)
> 24x7 Monitoring of Equipment and Bandwidth
> Equipment Firm Ware /Version / Pattern upgrade.
> 24x7 Scheduling Meeting Rooms
> Online Live reports of call.
> Online Bandwidth Monitor.
> Detailed Monthly Report.
> 24x7 Disaster Recovery (Remote)
> Low cost of support structure
  Hourly Tech Support

HTS is our Time Based service offering onsite/remote services on Hourly rates. Hourly Tech Support offers a full line of IT services for a low hourly cost.

Maintain your budget!
Hourly Tech Support offers a full line of services to keep you and your business on the competitive edge when it comes to today's technology. With a full staff of certified engineers and technicians we provide support with everything you need from getting informed to delivering solutions.
Hardware as a service (HaaS)

 
Under HaaS, we offer remote IT monitoring and proactive management services as well as hardware procurement and replacement, expenses that ideally should fit into a fixed monthly subscription rate to save customers money and time.

Hardware as a Service (HaaS), is a procurement process similar to licensing. We remotely monitor and administer hardware on your site for an affordable subscription fee. One can also have onsite HaaS service on monthly basis to avoid any hardware loss. The HaaS model is developed to alleviate financial strain, in which the vendor allows customers to license the hardware directly.

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